Refund & Cancellation Policy – Pulse of Paradise Ltd

At Pulse of Paradise Ltd, we strive to provide seamless travel experiences across Rodrigues, Mauritius, and the Indian Ocean. To ensure transparency and fairness for all travelers, the following Refund and Cancellation Policy applies to all bookings made through our website or customer service team.

1. General Cancellation Conditions

• All cancellation requests must be submitted in writing via email to Pulse of Paradise Ltd.

• Cancellation terms may vary depending on the service provider (hotels, guesthouses, car rentals, excursions, or flights).

• Charges will be calculated based on the date and time the cancellation request is received.

2. Standard Cancellation Fees

Notice Period Before ArrivalApplicable ChargeMore than 30 daysUp to 20% of total booking value15 to 30 days30% to 60% of total booking value7 to 14 days60% to 80% of total booking valueLess than 7 days100% of total booking value

• No-show bookings are non-refundable.

• Promotional, discounted, and peak-season bookings may be entirely non-refundable depending on supplier terms.

3. Deposits & Refunds

• Deposits paid at the time of booking (60% or 100%) may be non-refundable based on partner contractual conditions.

• Refunds, where applicable, will be processed using the same payment method used at the time of booking.

• Processing times may vary depending on the bank or payment provider.

4. Modifications & Amendments

• Any change to dates, number of guests, or selected services is subject to availability and may incur additional charges.

• Amendments requested after the cancellation deadline may be treated as a full cancellation.

5. External Factors & Force Majeure

• Pulse of Paradise Ltd shall not be held responsible for cancellations caused by circumstances beyond our control, including:

  • Adverse weather conditions

  • Flight delays or cancellations

  • Natural disasters

  • Government restrictions

  • Strikes or safety concerns

• In such cases, refund or credit options will follow supplier policies.

6. Illness or Medical Emergencies

• We strongly encourage guests to obtain comprehensive travel insurance to cover unexpected cancellation due to personal emergencies.

• Any compassionate refund request will be reviewed on a case-by-case basis, subject to valid documentation.

7. Car Rental & Excursion Cancellations

• Activities and vehicle rentals are governed by partner operator policies.

• Late arrivals, early departures, or unused services are non-refundable.

8. Customer Support & Contact

For all cancellation and refund enquiries:
📧 info@pulseofparadise.com
📞 +230 5813 2180